Survey
4%
Survey is
complete
CX Maturity Assessment
How does your company capture a holistic view of the customer experience?
We rarely - if ever - capture customer feedback.
Customer feedback is captured on an ad-hoc basis for some areas of the business.
Customer feedback is captured on the overall relationship, some key touchpoints and/or journeys.
Customer feedback is captured on the overall relationship and on all key journeys and touchpoints. We consistently evaluate where gaps exist and make adjustments.
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